Conclusion

During our analysis we learned that Harbor Freight Tools Union, NJ is having issues with quality management and inventory management. The store is meeting competitive priority of “cost” but it is unable to achieve customer satisfaction. Our recommendations for Harbor Freight Tools is to first focus on the inventory management by switching to “continuous review system” to fix the overstock inventory issues so management can utilize the resources in a more productive way.

“Total Quality Management”  is another recommendation for Harbor Freight Tools. In order to satisfy internal and external customers, the management should focus on employee involvement and continuous improvement to achieve the highest level of customer satisfaction since TQM approach always focuses on the customer. We also recommended training each employee 30 hours for a specific job so they can not only provide better customer service but also feel their skills are being properly utilized and appreciated.